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FREQUENTLY ASKED QUESTIONS - QUICK LIST


  • How do I set up my Microsoft Outlook to work with the SPAM-Free e-mail system?
  • How do I set up Outlook to use regular email?
  • Where can I find all the SPAM e-mails that was sent to me?
  • How can I blacklist (block) sender's that send me SPAM?
  • How do I whitelist sender's so their e-mail sent to me will not end up in my SPAM folder?
  • What is MyWebteam's Email and Spam Policy?




    Question: How do I set up my Microsoft Outlook to work with the SPAM-Free e-mail system?
    How do I set up my Microsoft Outlook software to work with the SPAM-Free and Virus-Free e-mail system?

    Solution:
    First of all, please make sure that you are setting up Microsoft Outlook (which is quite different than Microsoft Outlook Express). The following 8 steps will walk you through setting up Microsoft Outlook.

    1. Start by launching Microsoft Outlook. When the Microsoft Outlook window appears, click on Tools, and then select E-mail Accounts from the pull down menu.

    2. The following E-mail Accounts window should appear. You are now ready to create your E-Mail account; check the Add a new e-mail account checkbox, and then click on the Next button.

    3. Next, check the POP3 checkbox and then click on the Next button.

    4. In the following window, complete all the User Information and Logon Information with the information that was given to you.

    NOTE: We recommend that you do not check the Remember password checkbox for security reasons; however, quite a few people check this box anyway because it is more convenient, and will not interfere with your e-mail set up.

    Be sure to specify mail1.neptune.net as the Incoming mail server (POP3) and mail2.neptune.net as the Outgoing mail server (SMTP).

    Next, click on the More Settings ... button.

    5. This will bring up another windows called Internet E-mail Settings. This window will have four (4) tabs: General, Outgoing Server, Connection and Advanced.

    Complete all the pertinent information in the General tab and then click on the Outgoing Server tab.

    6. Check the My outgoing server (SMTP) requires quthentication checkbox and the Use same settings as my incoming mail server checkbox in the Outgoing Server tab and then click on the OK button.

    7. The Internet E-mail Settings windows should be closed. Click on the Next button in the E-mail Accounts window.

    8. Next, click on the Finish button.

    This concludes the set up process for Microsoft Outlook. You are now ready to start using your SPAM-Free, Virus-Free E-mail service.


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    Question: How do I set up Outlook to use regular email?
    How do I set up Outlook to use regular email?

    Solution:
    First of all, please make sure that you are setting up Microsoft Outlook (which is quite different than Microsoft Outlook Express). The following 8 steps will walk you through setting up Microsoft Outlook.

    1. Start by launching Microsoft Outlook. When the Microsoft Outlook window appears, click on Tools, and then select E-mail Accounts from the pull down menu.

    2. The following E-mail Accounts window should appear. You are now ready to create your E-Mail account; check the Add a new e-mail account checkbox, and then click on the Next button.

    3. Next, check the POP3 checkbox and then click on the Next button.

    4. In the following window, complete all the User Information and Logon Information with the information that was given to you.

    NOTE: We recommend that you do not check the Remember password checkbox for security reasons; however, quite a few people check this box anyway because it is more convenient, and will not interfere with your e-mail set up.

    Be sure to specify mail1.neptune.net as the Incoming mail server (POP3) and mail2.neptune.net as the Outgoing mail server (SMTP).

    Next, click on the More Settings ... button.

    5. This will bring up another windows called Internet E-mail Settings. This window will have four (4) tabs: General, Outgoing Server, Connection and Advanced.

    Complete all the pertinent information in the General tab and then click on the Outgoing Server tab.

    6. Check the My outgoing server (SMTP) requires quthentication checkbox and the Use same settings as my incoming mail server checkbox in the Outgoing Server tab and then click on the OK button.

    7. The Internet E-mail Settings windows should be closed. Click on the Next button in the E-mail Accounts window.

    8. Next, click on the Finish button.

    This concludes the set up process for Microsoft Outlook. You are now ready to start using your SPAM-Free, Virus-Free E-mail service.


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    Question: Where can I find all the SPAM e-mails that was sent to me?
     Where can I find all the SPAM e-mails that was sent to me?

    Solution: You can log into your Web mail account and click on the SPAM folder. You should see all the recent SPAM messages that we filtered from your Inbox. The url/address  to ge your Web mail at is http://webmail.(your domain here).com
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    Question: How can I blacklist (block) sender's that send me SPAM?
     How can I blacklist (block) sender's that send me SPAM?

    Solution:  You can log into your webmail account and click on the Settings button. That will bring up a pop-up window; click on the SPAM Control button, and the rest should be rather intuitive.
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    Question: How do I whitelist sender's so their e-mail sent to me will not end up in my SPAM folder?
    How do I whitelist sender's so their e-mail sent to me will not end up in my SPAM folder?

    Solution:  You can log into your webmail account and click on the Settings button. That will bring up a pop-up window; click on the SPAM Control button, and the rest should be rather intuitive.
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    Question: What is MyWebteam's Email and Spam Policy?
    What is MyWebteam's Email and Spam Policy?

    Solution:
    General Use Policy

    Terms / Definitions

    NETIQUETTE Netiquette is the code-of-conduct that all users on the Internet should abide by. The general rule is if you think that your action *might* be offensive to another user, then please don't take that dubious action. Since people can't see a facial expression or hear the tone in a voice, it maybe a little difficult for people to know if you are serious or if you are joking. That's why people use the smiley face sometime--just to make sure that you take what they wrote serious. :)
    Finally, don't use ALL CAPS in your emails, because that is like SHOUTING AT PEOPLE in email.

    HACKING Hacking is the act of trying to obtain access to a system, or another user's account, or data that doesn't belong to you. This is not only considered to be rude and unacceptable, but is often considered to be a criminal act. Anyone caught hacking at Neptune.Net will not only have their Internet access revoked, but could also face criminal charges.

    SPAMMING Spamming is the act of sending unsolicited e-mail to one or more recipients, usually for financial gain or achieving other forms of notoriety. This is considered extremely rude and unacceptable behavior, and will not be tolerated at MyWebteam.

    MyWebteam has cancelbots in place that do nothing but seek out and destroy spams - both incoming and outgoing. So even if you attempt to spam, chances are that your spam won't reach its destination because it will be cancelled as soon as it's detected by one of our cancelbots.

    If the nature of your business requires that you absolutley *must* spam in order to survive, then we suggest that you open up an account with another ISP specifically for engaging in this type of activity. Good netizens don't spam.

    FLAMING Flaming a user is the act of sending another user a message that lets them know that they have violated the generally accepted netiquette. The usual form of flaming a user is to send them an e-mail, however, one could also be publicly flamed in a newsgroup. Don't let this happen to you.

    Be warned: If you decide to flame someone else for something that you find offensive, the "flamee" has every right to rebut (or retaliate) with return flames. A repeated exchange of flames is called a flame war. If you find yourself in the midst of a flame war, it's usually best (and considered most honorable) if you end it first by not responding (or escalating) the flame war. We feel that most people have much better things to do with their time than to go out and make new enemies.

    MyWebteam's Policy

    Spamming, hacking, and any other form of Net abuse is expressly prohibited on MyWebteam systems, or while connected to MyWebteam. Anybody caught abusing their privilege will receive one warning; if the abuse continues, then the account will be shut down and made unavailable to the abuser. If criminal wrong-doing can be proven, then MyWebteam will pursue criminal prosecution and seek the maximum punishment allowable by law.

    This policy is in place to ensure that every MyWebteam subscriber can feel assured that their account and data will remain safe and secure, and that he/she will get the most amount of pleasure, enjoyment, and satisfaction while surfing the net.

    No Spam Policy

    "SPAM" is when an Internet user sends unsolicited bulk and/or commercial email messages over the Internet. The practice of spamming is strictly prohibited by MyWebteam, and is enforced by our zero tolerance policy. Once we receive complaints of a subscriber practicing spamming, MyWebteam has the discretion to determine from all of the evidence gathered whether the spammed email recipients were from an opt-in mailing list. If found guilty, the subscriber will no longer be entitled to receive hosting service from our company and will have to forfeit any paid balances of their account.

    Spamming is not only harmful because of its negative impact on consumer attitudes toward MyWebteam, but also because it can overload Neptune's network and disrupt service to MyWebteam subscribers. Maintaining an open SMTP relay is also prohibited.

    A Word About E-Mail

    E-Mail is a great tool to send information around the world instantaneously. You can use mail programs such as Microsoft Outlook, Eudora or Netscape to download your e-mail, and send your e-mail to friends, family, business associates, etc.

    However, E-Mail does have its limitations. E-Mail was designed to send small messages to other users. MyWe bteamasks that you limit the size of your e-mails to under 5 Megabytes (Mb). Anything larger than that means that it will take the recipient "forever" to download his/her e-mail (with a 56 Kbps modem connection). You wouldn't want that to happen to you, right?

    Transferring large amounts of data can be done, but e-mail is certainly not the tool for that. The right tool for transferring large amounts of data is called 'ftp' (which stands for File Transfer Protocol).

    A rough analogy to this is a commercial airliner jet. If every passanger on board decided to check in 5000 pounds of luggage, the jet would be so heavy that it couldn't take off. That's why the airlines impose a weight restriction on the amount of luggage a passenger can take along.

    The same thing holds true for our mail servers. If everybody, (or anybody) decides to send a 25 Megabyte e-mail file, then the server would slow down to the point whereby everone is affected. So please use the right tool for the right job.


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